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pb manchester 22/10 - stand h38
pb manchester 22/10 - stand h38
pb manchester 22/10 - stand h38

Terms and Conditions (Including RETURNS Policy) for INNOVATIVE NAIL KREATIONS LTD (hereby referred to as ´INK´)

The ´INK´ website is owned and operated by INNOVATIVE NAIL KREATIONS LTD, 32 BACUP ROAD, ROSSENDALE, BB4 7ND, UK (Registered office) – Company registration number 8742616 See our Contact Us page for our contact details. These Terms and Conditions govern your use of the website and your relationship with ´INK´. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the ´INK´ website. By using you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights. These Terms and Conditions were last changed on 18th November 2013.

Shopping with ´INK´

You can Order Products in the following ways:
-online via this website
When you place an order for a product in any of the ways described above you are offering to buy it for the price stated, subject to these Terms.
When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you if the Product is not available you will be notified by email.
´INK´ may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.


Orders may be processed online using paypal, credit or debit card (Visa and Mastercard credit cards, Visa Delta, Switch and Solo debit cards)
To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
Your credit card company may also do security checks to confirm it is you making the Order.
All Order details and invoices will be sent via email.


The price for each product on is shown in UK sterling and excludes VAT. Prices shown in other currencies are a guide only for your information, all payments will be taken in UK Sterling.
We always try to make sure that the prices on are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.

Acceptance of your order

There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. At the moment the goods are dispatched (and not before), a contract will be made between you and us.

Delivery and Charges

The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order.
Most orders placed before 2.00pm (Monday-Friday) will be delivered on the next working day within between the hours of 7am and 7pm.
Orders placed after 2pm during the week or at weekends are processed and dispatched the following working day. No orders are processed, despatched or delivered on Bank Holidays or weekends.
Please note that during busy periods delivery can take up to 3 working days.
For detailed info on Delivery of Goods please consult our ´SHIPPING´section


We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.
We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue.
If you feel you have a complaint you wish to make please email us at

Returns and Refunds

We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue.
Please note that we do not refund on sale merchandise.
We believe that you will be amazed with the products you purchase but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible. These terms do no affect your statutory rights.
Unwanted goods
If you return an unopened, unused product within 7 days of the date of purchase, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods. Please contact us by email ( to inform us that you wish to return the goods and we will allocate you with a returns code. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods. The period is 7 days as opposed to 30 days due to the nature of the goods being cosmetics/perishable and their need for temperature controlled environments
Faulty/Incorrect Goods
If you receive an item from us which is faulty/broken please contact us by email ( to inform us within 7 days of purchase and we will arrange a refund or a replacement. In the event of you returning goods to us we will also pay you the cost of the return postage. Please contact us prior to returning the items and we will allocate you a returns code and we will advise you how to send or whether to send the items back to us. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods.
For help or advice with products after 7 days from the purchase date, please email us for more information.


If a fault develops with the lamp we will arrange a collection with DPD at our expense. Upon receipt of the lamp we will test and repair where possible the fault before thoroughly testing once again and despatching for delivery to you (again at our expense). Where the lamp cannot be repaired we will replace with a new lamp. It is crucial that you keep all parts of the lamp including the box, instructions, packaging and lead/adaptor. From the collection date agreed with you we will endeavour to have the lamp repaired and back with you within 3 working days. Please note: once we agree a collection date you must make sure someone is home to hand over the lamp to the courier as a failed collection carries a 15.00 GBP charge, failure to hand over the lamp on the agreed date will lead to you having to forward the lamp to us at YOUR EXPENSE, this is something we can arrange but the charge is 15.00 GBP. Once the lamp has been used and/or 7 days have passed from the date of purchase refunds are no longer possible as we are unable to re-sell the lamp as new.

The lamp itself is guaranteed for a period of 12 months from the date of purchase - Dropping, spillages of liquids, fire and general mis-use will invalidate the warranty.

If for example a replacement lamp is sent 6 months from the purchase date, the replacement lamp will have 6 months warranty not 12 months.

EXEMPTION: The Lead & Power Adaptor are guaranteed for a period of 3 months from the date of purchase. The 3 month guarantee will be invalid where signs of mis-use can be seen for example ´exposed wires/cables´. Please be careful when wrapping and transporting the power adaptor. Power adaptors and leads are available to purchase separately from the website at cost price. This is your lamp and lead so please treat them both with care

Approximately 50% of the lamps returned for repair do actually work fine, if we find that your returned lamp is in perfect working order we reserve the right charge for both the collection and re-delivery (total 25.00 GBP). Please be sure to only contact us once you are sure there is a fault and it is not hand placement by a client or perhaps the lead/adaptor is faulty

These are the terms under which we (INK) sell and you (the client) purchase any and all electrical items including lamps. Please take extra care when transporting the lamp, especially the lead and adaptor, leads and adaptors that have been damaged cannot be replaced although we have made them available at cost for purchase.


The terms are same as the above section ´UK VERSION to a UK Address´ with the exception being that the lamp must be returned to us for repair at your expense. We also reserve the right to charge for re-delivery of the fixed/replacement lamp

Brushes (All INK Brushes): Brushes are only guaranteed for the first 7 days after receipt, this is due to the high possibility of contamination


Wall racks: Wall Racks must be checked for transit damage upon delivery, if damage is detected please ask your delivery driver to note the damage on the delivery note.

Returns Address:
Website Returns Department

You will be held responsible for the returned item(s) until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery.

Availability of Products

We try to keep as up to date as possible but cannot guarantee that particular Product will always be available.
All offers are available while stocks last. If we are unable to supply a product you have ordered, we will substitute it for a similar product also providing compensation by way of a free product (chosen by the despatch team).
Availability of (INK) website
We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that will be fault free. If you find a fault, please let us know by contacting
There will be some times when your access to the website is restricted to allow for repairs, maintenance or improvements.

Liability of (INK)

The INK website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on we will try to correct them as soon as we can.
In particular we are not liable to you for the following:
Incompatibility of with any of your computer or telecommunications equipment or software
Technical problems or errors or interruptions of
Inadequacy of to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to
Nothing in this paragraph applies to liability in respect of products sold through
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

Proprietary Rights

The content of is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on without written permission from us.
No license is granted to you in these Terms and Conditions to use any trademark or service marks of ´INK´ or its licensors including, without limitation, the trade marks, or service marks – INK London


We may update these Terms and Conditions from time to time and these changes will apply to the use of If you do not wish to accept the new Terms and Conditions you should not continue to use If you continue to use after the date on which the change comes into effect, your use of indicates your agreement to be bound by the new Terms and Conditions.


Please read the instructions, manuals and other user documentation that comes with your products carefully.
´INK´ may change or withdraw any part of, or may refuse you access to the web site at any time if we consider it necessary.
´INK´may also terminate this Agreement and immediately remove, cancel or suspend access to and use of upon breach of any part of these Terms whatsoever.
Termination shall be without prejudice to INK´s other rights.
´INK´ acts as principal on its own account and not as agent for you or any other person.
If ´INK´ does not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will at INK´s option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and INK and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
Use of INK and the website and these terms are subject to the laws of England and the jurisdiction of the English Courts.


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